Helios Travel is committed to protecting the privacy of your personal information. This Privacy Policy explains how Helios Travel collects and utilizes your personal information when you use our products and services.
WHY DO WE COLLECT PERSONAL INFORMATION?
Helios Travel collects personal information to improve the manner by which we operate and offer our products and services, communicate with you about those products and services, and provide effective, timely customer support when needed. We will never rent or sell any of the personally-identifiable information we collect from you to third parties, and will not share your personally identifiable information with third parties without your consent, unless such sharing is necessary for the purposes set forth in this Privacy Policy.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We will not sell, rent or otherwise distribute your personally identifiable information to third parties without your consent.
Information gathered during the booking process, or during access to particular products and services, may differ based on the nature of the product or service. Information that you provide while we create a booking, or accessing or using your booking or insurance products or services associated with your booking, may include: name and email address; billing information; products and content purchased; location information (such as zip code or postal code and country); demographic information provided by you (such as gender and age, and, if applicable, content preferences and personalization information).
HOW DO WE USE YOUR PERSONAL INFORMATION?
Helios Travel uses your personal information to deliver to you and and bill you for Helios Travel products and services, and communicate with you concerning your account and customer service issues. This may include verifying authorization of credit card usage before any purchase of content or services.
WHEN AND HOW DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?
In some cases, access to certain products and services, such as products distributed by third parties, may require the provision of personal information to a third party, such as a content provider or distributor. In such cases, this will be stated during the registration process, in the terms of use, through the distribution process, or in a similar manner. The third party's use of such information is governed by that party's privacy policy, and Helios Travel's use is governed by this privacy policy. Please visit the privacy policy of the content partner to make sure you understand how they use the personal information provided to them. If you do not wish for such a transfer to take place, you should not ask to book the product or service. Additionally, Helios Travel may be required to provide specific access and usage information to certain content providers. In such cases, Helios Travel may provide content usage or access other information without your personally identifiable information (your name, billing information, email address) to the content provider.
Helios Travel may disclose relevant information about our customers to our contractors (e.g. a customer service contractor or a credit card clearing service) in order for them to provide specific services for Helios Travel, and to better serve our customers. Helios Travel's contractors are bound by strict contractual requirements to keep all personal information they process strictly confidential and to use such information solely on behalf of Helios Travel.
Also, Helios Travel may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Helios Travel; (b) protect and defend the rights or property of Helios Travel and its products; or (c) act in urgent circumstances to protect the personal safety of users of Helios Travel products or the public at large.
Helios Travel's Website contains links to other Websites and products. Helios Travel is not responsible for the privacy practices or the content of such Websites or products. Please visit the privacy policies of these third party sites in order to understand their privacy policies and data collection practices.
Helios Travel does not sell, rent, or share your personal information to a third party unless you consent to provide such information to a third party partner or content service.
E-MAIL FROM HELIOS TRAVEL
Generally, we send e-mail to you only about our products and content.
HOW TO ACCESS AND UPDATE YOUR PERSONAL INFORMATION
To access your account information please email or phone Helios Travel.
USE OF COOKIES
We do not use cookies.
CHANGES TO OUR PRIVACY POLICY
We sometimes revise this Privacy Policy to keep it up to date with Helios Travel's products, services and Web pages.
NON-AUSTRALIAN CUSTOMER INFORMATION
Helios Travel
If you are a European resident and your data privacy complaint was not satisfactorily addressed by Helios Travel, you may contact Helios Travel at:
46 Main Avenue
Wilston, Qld.4051, Australia
E-mail: manfred@keliostravel.com
NO ERROR FREE PERFORMANCE
We welcome feedback on any privacy concerns you may have, and on how to improve our products generally. Helios Travel does not guarantee error-free performance under this privacy policy. We will use reasonable efforts to comply with this privacy policy and will take prompt corrective action when we learn of any failure to comply with our privacy policy. Helios Travel shall not be liable for any incidental, consequential or punitive damages relating to this Privacy Policy. This Privacy Policy shall be governed by the laws of Australia.
CONTACT US ABOUT PRIVACY
Helios Travel
If you have questions about the privacy aspects of our products or services or would like to make a complaint, please contact:
46 Main Avenue
Wilston, Qld.4051, Australia
E-mail: manfred@keliostravel.com