LICENSED AGENCY
Helios Travel (ABN 81262856426) (hereinafter
‘Agent’) is licensed to operate a travel agency in the State of
Type of Business
This is a Category 1 licence under the Regulation which allows for the selling of, or arranging for the
sale of, or advertising a willingness to sell or arrange the sale of:
(1)
international air travel to or from a place
outside
(2)
international air travel and accommodation
outside
(3)
international non-air travel to
or from a place outside
(4)
international non-air travel and accommodation outside
(5)
domestic air travel between places in
(6)
domestic air travel and accommodation in
(7)
domestic non-air travel between places in
(8)
domestic non-air travel and accommodation in
Other products
Helios Travel also arranges for the sale of or advertising a willingness
to sell or arrange the sale of certain products exempt under the Regulation, including:
(9)
Travel insurance; AND
(10)
Travel on McCaffertys buslines; AND
(11)
Travel on the Interurban network as
agents for Queensland Rail; AND
(12)
International rail travel e.g. as
agents for RailPlus; AND
(13)
Hotel bookings e.g. as
agents for Octopus Travel; AND
(14)
Making incidental arrangements such as organising car hire or traveller's
cheques if there is a travel component.
What is a Travel Agent?
Helios Travel is a travel
agent because it sells, or arranges for the sale of, or
advertises a willingness to sell, products that it does not own itself but that are owned by other service
providers.
Agents for whom?
The products defining the type of business
and other products listed above could therefore include acting as agents for
service providers including but not limited to wholesale agents, retail agents,
railways, airlines, coach/bus/car/boat hire operators and tour operators.
Under the definition of ‘accommodation'
above, this could involve acting as agents for service providers, including but
not limited to the operators of backpacker houses, hostels, bed and breakfast
venues, motels, hotels, caravan and camping parks, conference organisers, and
others.
General Terms & Conditions
These Conditions of Booking and Payment constitute a complete and
exclusive statement of the agreement and understanding between the Agent and
the Customer with respect to the products listed above and override any conditions
to the contrary which may be expressed in any of the Customers Purchase Order Forms or other documents and supersede all
prior arrangements between the parties either written, oral or established
through a course of dealings between the parties and no usage of trade shall be
relevant to supplement or explain any terms used hereto. These Conditions of
cannot be varied except in writing signed by a duly authorised officer of the
Agent.
The following general terms and conditions apply:
1.
The description of an
available product or service, prices and qualities related to that
product/service contained in our brochures/web-site/advice are made by Helios Travel
only as agent for the company providing the services, based on information
provided by them.
2.
Because it is only acting as
agent, Helios Travel does not accept responsibility for any change in prices or
variation of services as shown, and all services and prices are subject to
change without notice. In this time of escalating prices and economic instability,
it is impossible to foresee fluctuations in exchange rates or increases to costs
such as increases in airfares, fuel, airport charges, hotel rates or other servive
providers' tariffs. In the event of such fluctuations or increases affecting prices
which we pay for transportation, hotel accomodation and services generally, we
reserve the right to adjust our prices as may be necessary at any time up to and
including the day of departure, even though the balance payment may have been made.
3.
Helios Travel does not
accept any liability of whatever nature for the acts, omissions or default,
whether negligent or otherwise, of those service providers with whom you enter
into contract and over which we have no direct control. We do not accept
liability in contract or in tort for any injury, damage, loss, delay,
additional expenses or inconvenience caused directly or indirectly by force
majeure or other events which are beyond our control, or which are not
preventable by reasonable diligence on our part including, but not limited to
war, civil disturbance, fire, floods, unusually severe weather, acts of God,
acts of Government or of any other authorities, accidents to or failure of
machinery or equipment or industrial action.
4.
Customers are advised to
check with us for any changes or variations to the information given or shown in our
brochures or on our web-site prior to your booking, and/or prior to your
departure. This will allow us to advise you of any such changes.
Booking
The following terms and conditions apply to Booking:
1. Quotations: All quotations are subject to availability of services quoted and are
not guaranteed until the booking is confirmed and deposit is received.
2. Bookings made at least 28 days prior to travel
a. For
bookings made and confirmed at least 28 days prior to departure, a deposit of
AUD$300 per booking and person is required within 3 days of the confirmation.
b. If a
deposit is not received by this time the booking will automatically cancel
without notice.
3. Final Payment
a.
Final payment is due 21 days
prior to departure.
b.
No vouchers will be issued
until final payment is received.
c.
Payments made by cheque or
direct deposit do not attract any fees
4. Late Bookings
a.
Bookings made within 28 days
of departure must provide a credit card voucher at the time of booking for the
full and final payment which will be finalised as soon as the booking becomes
available.
b.
A late booking fee of A$100
can be charged if booking is made within 72 hours prior to departure.
5. Cancellation Policy
a.
Deposited bookings cancelled
28 or more days prior to departure - Deposit is fully refundable
b.
Deposited bookings cancelled
7 or more days prior to departure - Deposit is not refundable
c.
Fully paid bookings
cancelled 21 days or more prior to departure - Fully refundable less any fees
levied by the suppliers.
d.
Fully paid bookings
cancelled 7 days or more prior to departure - Deposit is not refundable and any
fees levied by the suppliers will also be deducted from the refund.
e.
Bookings cancelled within 7
days of departure - No refund
f.
Cancellations must be in
writing and should be addressed to the consultant handling the booking.
6. Amendment Fees
a.
If you change your itinerary
after full payment and final documents are issued, an administration fee of
AUD$100 plus 5% of the refund amount may be charged per booking and person.
b.
This is in addition to any
cancellation fees applied by accommodation and tour/cruise operators. (if
applicable)
7. Change of Itinerary After
a.
Any alteration or
cancellation of services after your holiday has commenced can incur penalties.
8. Refunds
a.
No guarantee is provided or
warranted that any refund will be available.
b.
All refund requests must be
in writing, and made direct to us as agent.
c.
Claims must be made within
15 days of completion of travel arrangements. Refunds will not be made for
bookings cancelled due to inclement weather or illness,
these must be claimed through your travel Insurance.
9. Reporting of Incidents
a.
Any abnormal incidents
during travel including injuries, service problems, cancellation
of a service or other dissatisfaction must be reported to the service provider
during the event to allow them an opportunity to rectify the situation or
provide assistance.
Payment
The following terms and conditions apply to Payment:
1. Payment Options: You may pay by credit card or you may fax through your credit card
details to us, send a cheque or make a direct deposit.
2. Direct Deposit details: ANZ trust account 198784962 (BSB 014-234).
3. Card Fees: Credit
card fees will be applied automatically:
Mastercard: 3.35%;
Visa: 3.35%; Bankcard: 3.35%; Diners: 3%; American
Express: 3.35% .
4. Currency: All
rates are quoted in Australian Dollars (AUD), unless stated otherwise.